Return policy

We have a 30-day return policy so you have 30 days to request a return after receiving your product.

In order to return your item, it must be in the same condition as when it was received, unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, you can contact us at glamodernofficial@gmail.com . Please note that returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products returned to us without a return request will not be accepted.

For all questions regarding returns, please contact glamodernofficial@gmail.com You can always contact us at .

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so we can evaluate and correct the issue.

Exceptions/non-returnable items
Some types of products cannot be returned, such as perishable items (e.g. food, flowers or plants), specialty items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The fastest way to get the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.

14-day withdrawal period in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order for any reason and without giving any justification within 14 days. As stated above, your product must be in the same condition as when it was received, i.e. unworn or unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
Once we receive and review your return, we will notify you and let you know if your refund request has been approved. If your request is approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at glamodernofficial@gmail.com .

Communication

Shipping Policy

Delivery area

The offered PRODUCTS can only be delivered via Turkey . It is not possible to place an order for any delivery address located outside this REGION. PRODUCTS will be shipped to the delivery addresses specified by the CUSTOMER during the ordering process.

Shipping time

Products shipped from domestically are delivered to you within 1-3 business days. Products shipped from our warehouse abroad are currently being renovated, and we will deliver them within 15-30 business days. Thank you for your understanding.

Although processing days are not added to these periods, we are not responsible for any problems that may arise from the cargo companies.

The stock status of the products is stated on our website before preparing the order and issuing the invoice. These periods exclude weekends and public holidays. Provided that the email address shown on the registration form is correct, an email will be automatically sent to the CUSTOMER when the PRODUCTS are shipped.

Delivery times and costs
During the ordering process, the SELLER will inform the CUSTOMER of the possible delivery times and formulas for the purchased PRODUCTS. Shipping costs are calculated according to the delivery method. If we do not offer free shipping, the amount of these costs will be paid by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the WEBSITE.

DELIVERY CONDITIONS
The package will be delivered to the CUSTOMER against signature and upon presentation of an identification document. In case of absence, a delivery notice will be left for the CUSTOMER to ensure that he/she picks up the package at his/her post office.

DELIVERY PROBLEMS
The CUSTOMER will be informed of the delivery date specified when selecting the carrier at the end of the online ordering procedure, before confirming the order. Deliveries will be made within a maximum of thirty (30) days. If this is not possible, the CUSTOMER must formally notify the SELLER to deliver within a reasonable timeframe, and may terminate the contract if the product is not delivered within this timeframe. The SELLER will, without undue delay after receipt of the termination letter, refund the total amount paid for the PRODUCTS, taxes, and delivery costs to the CUSTOMER, using the same payment method used by the CUSTOMER for purchase. The SELLER is responsible for the PRODUCT until it is delivered to the CUSTOMER. Please note that the CUSTOMER has a three (3) day period to notify the carrier of any damage or partial loss noted upon delivery.

SERTERS LTD

glamodernofficial@gmail.com